uu ok Privacy Policy

1 Introduction and Scope

uu ok (https://uu-ok.cam) is an online gaming and betting platform serving users in Bangladesh. This privacy policy applies to all individuals who use the uu ok website — from registered members to general visitors.

The purpose of this policy is to clearly inform you about what data uu ok collects, how that data is processed, and what steps are taken to protect your privacy. Our Terms and Conditions complement this privacy policy and both should be read together.

By using uu ok's services, you are considered to have consented to the data collection and use practices described in this privacy policy. If you disagree with any part of this policy, you are requested to stop using our platform.

2 Information We Collect

2.1 Information Collected at Registration

The following information is collected from you when you create an account:

• Full name and username
• Email address
• Mobile number
• Date of birth (for age verification)
• Password (stored in encrypted form)

2.2 Information Collected During Use of Services

When you actively use uu ok's services, certain information is collected automatically:

• Transaction details — deposit, withdrawal, and betting history
• Device information — operating system, browser version, screen resolution
• IP address and connection data
• Session duration and page visit patterns
• Game preferences and playing behaviour

2.3 Payment-Related Information

When you use bKash, Nagad, Rocket, or bank transfer for deposits and withdrawals, transaction reference numbers and related details are collected. Full payment card or account details are not stored on uu ok's servers — this information is handled directly through the payment processor.

3 How We Use Your Information

uu ok uses collected information only for the following purposes:

• Account management: To handle registration, login verification, password recovery, and account security.
• Payment processing: To complete your deposits and withdrawals correctly and to maintain transaction records.
• Fraud prevention: To detect unauthorised access, suspicious activity, and multiple accounts.
• Service improvement: To analyse user experience and improve the quality of the platform.
• Customer support: To assist you with issues via live chat and email.
• Promotional communication: With your consent, to send you information about bonuses and offers. This consent can be withdrawn at any time.
• Responsible gaming: To monitor playing behaviour and provide support when needed, and to enforce our responsible gaming guidelines.

4 Sharing Information with Third Parties

uu ok does not sell your personal information or rent it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

The minimum necessary information is shared with trusted third parties for payment processing, technology infrastructure, and game software operations. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Required information may be disclosed in response to a court order or a lawful directive from a competent authority. In such cases, uu ok provides information only within the limits required by law.

4.3 Fraud Prevention

Required information may be shared with relevant agencies when necessary to prevent fraudulent activity, money laundering, or other illegal activities.

5 Data Security Measures

uu ok applies industry-standard technical and administrative measures to protect your information:

• SSL encryption: All communication between you and the website is encrypted using SSL/TLS technology, protecting data from being read by third parties during transmission.
• Password hashing: Your password is never stored in plain form — it is hashed using strong cryptographic methods.
• Access controls: Only authorised staff can access your information, and only when there is a specific need.
• Regular security reviews: Regular security audits are conducted to identify system vulnerabilities.
• Data centre security: Servers storing data are protected at both the physical and digital level.

However, it is not possible to make data transmission over the internet entirely risk-free. uu ok takes every effort to ensure maximum protection, but no method can guarantee 100% security.

6 Cookies and Tracking Technologies

uu ok uses cookies and similar technologies on the website. Cookies are small text files stored in your browser that help the website remember your preferences.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and operate the core functions of the site. These cannot be disabled.
• Functional cookies: Store your language preferences, display settings, and other personalisation choices.
• Analytics cookies: Collect anonymous statistics to understand which pages are used most. You are not directly identified through these.

You can manage cookies through your browser settings. However, disabling essential cookies may affect some functions of the site.

7 Data Retention Period

uu ok does not retain any information longer than necessary. The general policy is:

• Account information is retained while the account is active.
• Legal and financial records are retained for the required period even after an account is closed.
• Transaction records are kept for a sufficient period for auditing and dispute resolution.
• Anonymous data collected for analytics purposes may be retained for a longer period.

When an account closure is requested, it is processed as quickly as possible after a security check, and relevant data is deleted where applicable.

8 User Rights

As a user of uu ok, you have the following rights:

• Right to access: You may request to know what information is stored about you.
• Right to correction: You may request that incorrect or outdated information be updated. Many details can be updated directly from your profile settings.
• Right to deletion: In certain circumstances, you may request that your information be deleted, subject to any applicable legal retention obligations.
• Right to restrict processing: You may object to your information being used for specific purposes.
• Right to data portability: You may request your information in a standard format.
• Right to withdraw consent: You may withdraw consent for marketing communications at any time.

To exercise these rights or for any questions, use uu ok's 24/7 live chat support or contact us by email. Requests are generally responded to within 30 days of receipt.

9 Protection of Minors

All uu ok services are intended solely for individuals aged 21 and above. Information from minors is not intentionally collected. Age verification is mandatory at registration, and additional proof of identity may be requested if needed.

If it is believed that information from a minor has been collected by mistake, that account is closed immediately and the relevant data is deleted. For more information, see our responsible gaming guidelines.

10 Policy Changes and Notifications

uu ok may review and update this privacy policy from time to time. When changes are made:

• This page on the website will be updated and the date at the top of the page will change.
• For significant changes, registered users will be notified by email or through a notice on the site.
• Continued use of the site after changes are made will be considered acceptance of the new policy.

You are advised to review this page regularly. For more information about uu ok, read About Us.

11 Contact

If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, contact uu ok as follows:

• Live Chat: Use the live chat on the site for direct 24/7 support. Assistance is available in both Bengali and English.
• Email: [email protected]

For complex data protection requests, additional information may be required to verify your identity. This is solely to ensure the security of your own data.